Privacy
Effective date: 1 February 2026
Kakadu Tourism is committed to protecting your privacy and handling your personal information in an open and transparent way. This Privacy Policy explains how we collect, use, store and disclose personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
1. What personal information we collect
We may collect personal information including:
- Name and contact details (email address, phone number, postal address)
- Booking and enquiry details
- Demographic information such as postcode, preferences and interests
- Information provided through surveys, competitions or promotions
- Website usage data (including IP address and cookies)
2. How we collect personal information
We collect personal information when you:
- Make a booking or enquiry
- Subscribe to marketing communications
- Complete a form or survey
- Interact with our website or digital platforms
3. How we use your information
We use personal information to:
- Process bookings and enquiries
- Provide and improve our products and services
- Communicate important information relating to your booking
- Send marketing communications where you have consented
- Conduct research, analysis and reporting
- Comply with legal and regulatory obligations
4. Marketing communications
We will only send you marketing communications where you have provided consent or where permitted by law. You may opt out at any time using the unsubscribe link or by contacting us at reservations@yellowwater.com.au.
5. Disclosure of personal information
We may disclose personal information to:
- Trusted third-party service providers (such as booking systems, payment processors, email platforms)
- Professional advisers and regulatory authorities where required by law
Some service providers may store data outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients handle personal information in a manner consistent with Australian privacy laws.
6. Data security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access or disclosure through physical, electronic and managerial safeguards.
7. Access and correction
You may request access to, or correction of, personal information we hold about you by contacting us. Access requests are generally provided free of charge.
8. Cookies
Our website uses cookies to analyse traffic and improve user experience. You can choose to accept or decline cookies via your browser settings.
9. Privacy complaints
If you have a concern about how we handle personal information, please contact us at reservations@yellowwater.com.au. We will respond promptly. If you are not satisfied, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).
